Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service. There are no formal entry requirements for candidates undertaking this qualification. However, centres must ensure that candidates have the potential and opportunity to gain the qualification successfully. You complete two core units:
- Communicate using customer service language
- Follow the rules to deliver customer service.
- Impression and image group
- Delivery group
- Handling problems group
- Development and improvement group.