The level 4 City & Guilds NVQ Diploma in Customer Service qualification provides opportunities to recognise the development and implementation of customer service strategies at an operational level. Learners may not necessarily be responsible for other people within the workplace as their main role will be to ensure effective processes and practice are in place to achieve and continually improve customer service across an entire team, department or organisation, managing change as necessary. The flexible structure of the qualification enables individuals to develop the skills to manage and resolve challenging issues raised by customers. They may implement customer service management software to support their strategy. The Level 4 NVQ Diploma is competence based, developed in collaboration with Skills CFA (The Council for Administration) using the recently updated NOS (National Occupational Standards) written in conjunction with employers. On completion learners will gain the skills and knowledge required to progress to a wide range of customer service roles across many employment sectors or alternatively onto a subsequent qualification level. In addition, we also have a number of Higher Level qualifications offered through the Institute of Leadership & Management.