City & Guilds Level 3 NVQ (QCF) Diploma in Customer Service: 42 credits (5008818X)

Written by bruno on . Posted in Customer Services

The level 3 City & Guilds NVQ Diploma in Customer Service qualification aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation. Learners are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate. The assessment methodology will include observations in the workplace, inspection of work products, learner statements, oral questions and discussions, written questions, witness testimony. On completion of this qualification learners may progress further within their employment and to the following City & Guilds qualifications:
  • Level 4 NVQ Diploma in Customer Service
  • Level 3 NVQ Certificate in Customer Service
  • Customer Service Advanced Apprenticeship
  • NVQ/SVQs in other work-related areas (for example Administration, Retail, Contact Centres Accounting, IT and other technical sectors)
  • Institute of Leadership and Management (ILM) qualifications