City & Guilds Level 2 NVQ (Hybrid) Diploma in Customer Service: 45 Credits (60135621)

Written by bruno on . Posted in Customer Services

The Level 2 Diploma is a hybrid qualification, made up of competence and knowledge units. This qualification can be delivered on its own or as part of the Customer Service Apprenticeship. It was developed in collaboration with Skills CFA (The Council for Administration) using the recently updated NOS (National Occupational Standards) written in conjunction with employers. Learners gain recognition for your ability to create a great customer-service experience with the level 2 Customer Service qualification. Having great customer service skills can help you move up in your career, no matter what area you're working in. The level 2 Diploma in Customer Service forms part of the level 2 Customer Service Apprenticeships. The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.
This qualification is assessed in the learner’s workplace through observation, inspection of work products, oral questions and discussions, learner statements and witness testimony. On completion of this qualification learners may progress within employment and to the following City & Guilds qualifications:
  • Level 3 NVQ Diploma in Customer Service
  • Customer Service Apprenticeship
  • NVQ/SVQs in other work-related areas (for example Administration, Retail, Contact Centres, Accounting, IT and other technical sectors)